Web Design and Hosting Terms & Conditions

This Services Agreement (the “Agreement”) contains the complete terms and conditions that govern your subscription to Website Design, Development, and Hosting services provided by Piege 360 (Pty) Ltd (the “Services”). As used in this Agreement, “Piege 360” means Piege 360, and “Client”, “you”, or “your” means you. You acknowledge that you have read the Agreement, and you agree to its terms and conditions and all policies posted on the Piege 360 site. As referred to in this Agreement, “Site” refers to a World Wide Web site, and “Piege 360 Site” refers to the Site located at the URLhttps://www.peige360.co.za/terms-and-conditions/ or any other successor Sites owned or maintained by Piege 360.

The following terms and conditions apply to all website development/design and hosting services provided by Piege 360 to the Client.

Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote, then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

By engaging in our services without prior consultation or quotation acceptance, you acknowledge and accept these terms and conditions.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

Quotation and Work Instruction

It is a fundamental requirement for clients to request and accept a formal quotation from Piege 360 before any work commences. In the event that a client instructs work without prior acceptance of a formal quotation, the work undertaken shall be billed at Piege 360’s standard rates.

Should a client choose to instruct work without formally requesting and accepting a quotation, it is expressly understood that the client waives the right to dispute the charges associated with the provided services. By instructing work without a formal quotation, the client acknowledges the agreed-upon rates and is obligated to pay for the services rendered.

This clause is designed to ensure transparency and fair business practices. It is the responsibility of the client to request and accept a formal quotation from Piege 360 to avoid any misunderstandings regarding service charges.

Charges

Charges for services to be provided by Piege 360 are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. Piege 360 reserves the right to alter or decline to provide a quotation after the expiry of the 30 days.

To initiate any work, all clients are required to request and accept a formal quotation from Piege 360. Any work undertaken without an accepted quotation will be billed at Piege 360’s standard rates.

Unless agreed otherwise with the Client, all website design services require an advance payment of a minimum of fifty (75) percent of the project quotation total before the work is supplied to the Client for review. The remaining fifty (25) percent of the project quotation total is due upon completion of the work, prior to upload to the server or release of materials.

Payment for services is due by bank transfer (EFT) or online via our invoicing payment portal.. 

Bank details will be made available on invoices.

Client Review

Piege 360 will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Piege 360 otherwise within ten (10) days of the date the materials are made available to the Client.

Turnaround Time and Content Control

Piege 360 will install and publicly post or supply the Client’s website by the date specified in the project proposal or at a date agreed upon with the Client upon Piege 360 receiving initial payment, unless a delay is specifically requested by the Client and agreed by Piege 360.

In return, the Client agrees to delegate a single individual as a primary contact to aid Piege 360 with progressing the commission in a satisfactory and expedient manner.

During the project, Piege 360 will require the Client to provide website content; text, images, movies, and sound files.

Failure to provide required website content:

Piege 360 is a small business. To remain efficient, we must ensure that work we have programmed is carried out at the scheduled time. Therefore, all clients are required to request and accept a formal quotation from Piege 360 before any work commences. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as a result, we reserve the right to impose a surcharge.

If you agree to provide us with the required information and subsequently fail to do so within two weeks of project commencement, we reserve the right to decline the project and the balance remaining becomes payable immediately.

NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website.

Payment

Invoices will be provided by Piege 360 upon completion but before publishing the live website. Invoices are normally sent via email. Invoices are due upon receipt.

To streamline our workflow and provide accurate quotes, all clients are required to request and accept a formal quotation from Piege 360 before any work commences.

Additional Expenses

Client agrees to undertake any additional expenses necessary for the completion of the work. Examples would be the purchase of special fonts, stock photography, plugins, etc.

Web Browsers

Piege 360 makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer, Google Chrome, etc.). However, to guarantee optimal compatibility, all clients are required to request and accept a formal quotation from Piege 360 before any work commences.

Piege 360 cannot accept responsibility for web pages that do not display acceptably in new versions of browsers released after the website has been designed and handed over to the Client. As such, Piege 360 reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

Default

Accounts unpaid thirty (30) days after the date of the invoice will be considered in default. If the Client in default maintains any information or files on Piege 360’s Web space, Piege 360 will, at its discretion, remove all such material from its web space, including suspending the domain if hosted with Peige 360. Piege 360 is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Clients with accounts in default agree to pay Piege 360 reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Piege 360 in enforcing these Terms and Conditions.

Termination

Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. Telephone requests for termination of services will not be honored until and unless confirmed in writing. The Client will be invoiced for work completed to the date of the first notice of cancellation for payment in full within thirty (30) days.

In the event of termination, all clients are required to settle any outstanding invoices within the stipulated timeframe.

Hosting Services Terms & Conditions

In addition to the terms outlined above, the following terms and conditions specifically apply to hosting services offered by Piege 360:

Hosting Setup and Maintenance

Piege 360 will provide hosting services as described in the chosen hosting plan. The setup and configuration of hosting services are included as part of the initial agreement. Any additional setup requirements not covered by the initial agreement may be subject to extra charges, which will be communicated to the Client.

The hosting plan includes regular maintenance and updates to ensure the security and performance of the hosting environment. Piege 360 will make reasonable efforts to minimize any downtime during maintenance activities.

Data Backup and Loss

While Piege 360 performs regular backups of hosted websites, it is the Client’s responsibility to maintain their own backup of any important data. Piege 360 is not liable for any loss of data, files, or information stored on the hosting server.

Server Resources and Usage

The hosting plan specifies the allocated resources for the Client’s website. Excessive usage of server resources that negatively impacts the performance of the server or other hosted websites may result in additional charges or suspension of hosting services. Piege 360 will make reasonable efforts to notify the Client of resource usage concerns before taking any action.

Security

Piege 360 will implement security measures to protect the hosting environment. However, the Client is responsible for securing their website, including regularly updating software, using strong passwords, and taking other security measures. Piege 360 is not liable for any security breaches that may occur on the Client’s website.

Termination of Hosting Services

Termination of hosting services by the Client must be requested in a written notice and will be effective on receipt of such notice. The Client is responsible for migrating their website to another hosting provider or platform. Piege 360 will not be liable for any loss of data or disruption of services resulting from the termination of hosting services.

Governing Law

This Agreement, including the Hosting Services Terms & Conditions, shall be governed by South African Law.

Liability

Piege 360 hereby excludes itself, its Employees, and/or Agents from all and any liability from:

• Loss or damage caused by any inaccuracy;
• Loss or damage caused by omission;
• Loss or damage caused by delay or error, whether the result of negligence or another cause in the production of the website;
• Loss or damage to clients’ artwork/photos, supplied for the site, irrespective of whether the loss or damage results from negligence or otherwise.

The entire liability of Piege 360 to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal, or unenforceable, the remaining provisions of this Agreement shall be unimpaired, and the Agreement shall not be void for this reason alone. Such invalid, illegal, or unenforceable provision shall be replaced by a mutually acceptable valid, legal, and enforceable provision, which comes closest to the intention of the parties underlying the invalid.

Contact Information

Legal Name of Company: Piege 360 (PTY) Ltd

Name of Business: Piege 360

Contact Person: Naven Rajah

Enquiry Hotline: +27 73 454 5387

Operating Hours: 8:00 am to 5.00 pm (Mon-Fri)

Peige 360 –  Phone:+ 27 73 454 5387

Email: hello@peige360.co.za